How do I set up a package?

 

What is a Package?
A package is a set of photo prints (of various sizes) that you combine into one product. Using packages lets you offer bundles more efficiently, which is especially helpful for envelope service, sorting, and printing.

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Steps to Create a Package in ROES

1. Start an Order

   • Open the ROES application.

   • Click Start Ordering in the top-right.

2. Select the Correct Catalog

   • Click the SELECT A CATALOG tab in the upper left.

   • Remember: packages are catalog-specific. If you build a package in one catalog, it won’t be available in another.

3. Choose Your Largest Print Size First

   • Under the Units tab, select the largest print size you want in your package—for example, if your package includes 1×8×10, 2×5×7, and 8 wallets, select the 8×10 first.

4. Activate the Package Creator

   • Click the Package Creator icon (it looks like three diamonds), located to the right of the heart with the arrow.

5. Add Other Sizes into the Package

   • Drag the units for the smaller sizes into the grey area near the largest size (e.g. drag the 2-5×7s and wallets to the area beside the 8×10).

6. Name and Save the Package

   • Click the heart icon with a “+”.

   • Enter a name for your package, and press Enter.

7. Use Favorites to Access Later

   • Click the Favorites button to return to your catalog and quickly access saved packages.

You have just created your first package! ⭐

                     

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Optional: Envelope & Pack-Card Customization

If you include the Envelope Service, your packages will be individually packaged in a thin white 8×10 envelope with a pack card on top. The pack card will:

• List the images inside the package

• Optionally display the person’s name (for sorting/identification)

To add the person’s name:

• After creating your package, find the Package Prints Reference field under Product Options (right-side menu).

• Enter the name for each item in the package.

• Repeat for all packages you want to personalize.

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Tips & Tricks

• Drag-and-drop your image into the blank white template. The same cropping will apply to all print sizes in your package.

• If you need different cropping or want to change the image for one print size, hover over that size and click the link/unlink button.

• You can unlink all sizes at once using the “Links” button below the template area.

• To change quantity of a specific item size in the package: use the Qty dropdown, select that item, enter new quantity, press Enter.

• Important: If you click another product from the left without dragging/dropping, it may clear your current package. Be careful not to lose your setup.

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Troubleshooting & Common Questions

Issue	Possible Cause & Solution
My package isn’t listed under Favorites	Did you click the heart “+” button and name it? Did you save within the correct catalog?
The person’s name is not showing on the pack card.	Check that the Package Prints Reference has been filled in for each item in the package.
Cropping looks wrong on some sizes.	Ensure that those sizes are unlinked if you want independent cropping.
Envelope service not available / options missing	Confirm that you’ve selected the Envelope Packaging Service; it may not apply to all catalogs or orders.

 

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What to Do Next

• Preview your package to see how the prints and pack card will appear.

• Once you're satisfied, please go ahead and place your order.

• For bulk orders, check out our Events feature in ROES.

• For more details on packing and shipping, see our Envelope Packaging Service article.