Tara
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What is your Return, Modify, and Cancellation Policy?
Question: My order didn’t work out - what should I do? Answer: Return Policy We do not accept returns. However, we guarantee all Color-corrected orders. If there is a problem with your order, Cus...
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Do you offer Envelope Packaging services?
Our Packaged Prints option is a sorting service for customers to organize large school, sports, and event orders. For us to fulfill this service, customers must place orders as Packages in ROES. ...
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Can I add drop ship to my order?
Drop Shipping (aka White Labeling) ensures that an order is sent directly to a Photographer's Client without any School Prints or Nations Photo Lab branding or pricing information in the packaging....
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What are your Shipping FAQs?
Pick up Location and Times The pick-up shipping option is unavailable until further notice. We require all orders to be shipped upon fulfillment. Shipping MethodsPlease note that you cannot choose ...
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How do I reset my password?
To reset your password, follow the steps below. Sign out of your Nations Photo Lab account under My Account. Click "My Account" in the upper right corner of the website to sign into your account. ...
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What is the turnaround time of School Prints orders?
What is the turnaround time of School Prints orders? Processing time or 'In-lab time' refers to the approximate time it takes to make your order through our lab. Our items are hand-crafted and ind...
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How do I set up a package?
Open ROES and click Start Ordering on the top right of the ROES program. Select your catalog by clicking the SELECT A CATALOG tab in the upper left corner. * Packages are specific to the Catalo...
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What are the School Prints ROES system requirements?
School Prints ROES is a Java-based downloadable software that requires a working, up-to-date Java. *Nations Photo Lab has a mobile app but can not currently offer School Print Packages, Events, o...
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School Prints ROES Overview
What are the unique features of School Prints ROES? Discounted pricing for high-volume (100 or more Prints per order) School and Sports Prints orders. School Prints are not eligible for any Nati...
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How do I apply for Sales Tax Exemption?
Due to recent changes in U.S. and state law, School Prints by Nations Photo Lab must collect tax in most U.S. states. We have partnered with Avalara, the preeminent tax platform. We utilize their s...