Tara
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How do I find the aspect ratio of my image file?
Each image has a unique shape - this is called the aspect ratio. The aspect ratio of an image is the relation of its width to height. For example, your HDTV at home most likely has a 16:9 aspect ra...
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How large can I print?
WHAT IS MY FILE RESOLUTION? The resolution of an image describes how tightly grouped the pixels/dots that form the image are. Resolution is expressed in either ppi (pixels per inch) or dpi (dots ...
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How can I import data from an empty table into Events in ROES?
Import Data from an empty table to use in Events in ROES 4. To input the order data, highlight the Event and click on Subject Info at the bottom right. 5. Three options are available for entering...
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How can I import data from a CSV file to Events in ROES?
Import Data from a CSV File 4. To input the order data, highlight the Event and click on Subject Info at the bottom right. 5. Three options are available for entering your data. You can import da...
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How do I apply for Sales Tax Exemption?
Due to recent changes in U.S. and state law, School Prints by Nations Photo Lab must collect tax in most U.S. states. We have partnered with Avalara, the preeminent tax platform. We utilize their s...
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What are ICC Profiles?
Customers can choose to opt out of adding color corrections to their order and edit their images independently. We cannot guarantee, reprint, refund, or provide compensation for Non-Color Corrected...
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Do School Prints Products go on sale?
Our School Prints brand has custom pricing for our volume sports and school customers. Therefore, Nations Photo Lab sales and promotions cannot be used on School Prints orders. For more information...
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(2022) School Prints Updates
We have incorporated changes to the packaging of items for School Prints orders to help avoid delays. Your large and small format Prints will ship together, as they have previously shipped, with yo...
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How do I reset my password?
To reset your password, follow the steps below. Sign out of your Nations Photo Lab account under My Account. Click "My Account" in the upper right corner of the website to sign into your account. ...
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Do you offer Envelope Packaging services?
Our Packaged Prints option is a sorting service for customers to organize large school, sports, and event orders. For us to fulfill this service, customers must place orders as Packages in ROES. ...