How do I check the status of my order?

To check your order's status, sign in to your account on the website and click the “My Account” button in the top right corner of the site. You will select “Order History” at the top of the My Account page to view a list of your orders. 

Suppose you submitted your order through our website and received an order number starting with WEB, submitted through our desktop application ROES or mobile app. In that case, you will want to click the “View Legacy Orders Here” link at the top!    

Under “View Legacy Orders Here,” you can search for your order by date or order number.

Status types

1. Received 
   • We have received the items from your order. They are awaiting processing by the order fulfillment service.
2. Processing 
   • We are processing your items and will begin printing soon.
3. Printing 
   • Your items are “printing.” We can't wait until you see the results!
4. Preparing for Shipment
   • We are currently packaging and preparing your items for shipping.
5. Shipped
   • Your items have been shipped and are on the way to your door!
6. On Hold 
   • Your items are temporarily on hold. Please click here if you are still waiting to hear from our customer service department.
7. Canceled
   • We have canceled your order.