Tara Smith
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Can you Rush the Processing of an Order?
The ability to Rush an order depends on the product and current in-lab volumes of that item. Rushes are case-by-case and must be pre-approved by the Production Management Team. If you are inquiring...
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Image Dimension, Resolution, Print Size and Aspect Ratio
IMAGE DIMENSIONS Every digital image has measurable dimensions independent of the file size. The file size of an image denotes how much space on the harddrive the image file occupies. The dimension...
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Photography Vocabulary
Contrast - The difference between a light and dark area of a print. Increasing contrast makes the white areas whiter and the dark areas darker. More contrast will deepen the appearance of the pri...
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Do you provide photo editing services?
School Prints does provide photo editing services on a case by case basis upon request. Prices for photo editing work is per file and depends on the extent of the request. We do work ranging from b...
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Special Instructions: What is it?
You are about to submit your order but, you have some questions. Do not worry as we have a Special Instructions section! What are Special Instructions you ask? It refers to the information you woul...
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Changing Shipping Address, Shipping Method, or Recipient on an Order
From your online account, you are unable to make changes to your shipping information for an order that is in production. Please contact Customer Service via our contact form. If you prefer to spea...
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Can I add drop ship to my order?
Drop ship allows you to send an order to someone else without any pricing or Nations Photo Lab branding within the package. At the moment, the drop ship option is unavailable in the NPL App. In ord...
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Drop Shipping Orders
After you have created your order and have added items into your cart, you will click into your shopping cart. Then, you will need to specify if the order is going to a residential address or a ...
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How do I edit my profile information and/or password?
You are able to edit your name, phone number, email address, change your password, or update your billing and shipping information by clicking the My Account button in the upper right corner of our...
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How do I check the status of my order?
Sign in to your account and then click My Account > Previous Orders. This will let you search for an order by date or ROES number. Status types Under the "Status" column, you will see one of the ...